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Frequently Asked Questions

If you have any additional questions, please contact us using the form below or by emailing us at

What are your hours?

Services are offered Monday through Friday between the hours of 9:00am to 5:00pm, please contact us for availability.


Where are you located?

We do not have a physical location yet; services are only offered in-home or via Zoom. Services are provided primarily in Polk County, FL. 


Do you take insurance or any scholarships?

Yes! Swan City Music Therapy is a direct pay provider for the Family Empowerment Scholarship for Students with Unique Abilities (FES-UA; formerly Gardiner). If your child is a recipient of this scholarship, we are able to bill the scholarship directly for music therapy services. If you would prefer to pay out of pocket and receive reimbursement from the scholarship, we can provide an invoice with the necessary information. 

If your child has CMS/Sunshine, we will provide their doctor with the necessary authorization form. Their doctor will need to complete this form and fax it to the health plan along with a prescription for music therapy and clinical information. We are not able to begin sessions until we receive an authorization in our provider portal. 


What is music therapy?

Music Therapy is the use of music-based interventions to address non-musical goals. You can visit the American Music Therapy Association's website to learn more. 


What is the process like after I contact you on your website?

Currently, both of our therapists are completely booked and unable to take new clients. We will be hiring another therapist this summer but in the meantime, you will be placed on a waitlist. Please understand that updates will be provided as soon as we have them and we appreciate your patience!


How do I pay / What payment methods are accepted?

If you are paying for services out of pocket, your options are to pay in TheraNest (Parent Portal) using a credit card, check, or cash. You can find more information in the policies and procedures packet from your intake paperwork. 


I'm on the waitlist... What's next?

If an opening becomes available and you are located within that day's service area, you will be contacted via phone/email to schedule. If the available time slot does not fit your schedule, you will remain on the waitlist and the next client will be contacted. 



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